FAQ

SHIPPING

Where does Alphee Jewelry ship to?

  • Alphee Jewelry ships worldwide!

How much is Shipping?

  • Orders over $150 always ship for FREE - no promotion code needed. For orders under $150, there is a flat rate delivery charge. Please refer to the table below for charges and delivery times.
 Destination
Standard Shipping (SGD)
Singapore  $15
All Other Countries
$25
 Rates and shipping timelines shown in the table above are effective from April 2019.
    How long will it take for my order to ship?
     
    • Orders will be shipped within 24 hours (of a business day) to the shipping address provided at checkout. Please note that we do not ship to PO Boxes or military addresses.
    • You will receive a notification email with details on how to track your parcel’s progress. All orders are shipped via FedEx, except for Brazil, Ethiopia, Israel, Malaysia, Philippines, Russia, Serbia, Slovakia and Uzbekistan.
    • Please provide an accurate email address and mobile number to ensure a smooth and speedy delivery.
    • If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).
    • Estimated delivery times are to be used as a guide only and can vary depending on the part of the world you are in – if your country is not included in the chart above, please visit our detailed Shipping Page for more information. Note that delivery times commence from the date of dispatch.
    • Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

    What is Pre-Order?

    • We all love a fan favourite! Pre-order items are sold out bestsellers that are currently being re-ordered. These jewels will come back in stock on a specific date as stated. Don’t miss out and pre-order your coveted jewel now – just add to cart!
    • If you have pre-ordered item/s within your order, the whole order will be placed on hold and shipped altogether when the item/s are back in stock (within the timeframe stated on the pre-order product page).

    How can I edit my shipping address?

    • If you wish for your order to be sent elsewhere, kindly email us here as soon as the order has been placed, and we will make the necessary amendments.

    What happens if my parcel(s) fail to be delivered or picked up?

    • As the recipient, you are responsible for any subsequent costs incurred for parcels returned to our warehouse due to attempted deliveries, insufficient/incorrect delivery information or failure to retrieve parcels from delivery centres. Standard shipping fees (please refer to the table above) will be incurred for all parcels re-sent from our warehouse.
    • Please ensure that your delivery address and mobile number is accurate, to ensure your gorgeous goodies gets to you as quickly as possible!

    Will I be charged handling fees, duties and taxes?

    • You may be charged for duties, taxes or any surcharges which may be imposed by your country as your order passes through customs, in addition to handling/storage fees imposed by the courier (if applicable). Any charges on a parcel shall be paid and borne by the person/company receiving the parcel. If required by local authorities, the courier company may reach out to you for official documents, such as tax invoices or proof of payment, to facilitate customs clearance.
    How much will I be charged for handling fees, duties and taxes?

    • Alphee Jewelry has no control over these charges and are unable to advise you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, to confirm your local tax and duty fees.
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